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Program Management

Keeping Everything on Track

After the initial stages of account development, KAL Manufacturing assigns a program manager to be the single point of contact for the customer during the program life cycle. This person has ownership of the program on a daily basis and is responsible for its overall supervision.

From design to delivery, program management takes on many forms including the:

  • Efficient turnaround of all customer quotes, order confirmations, and related issues
  • Seamless integration of engineering change requests and related requirements
  • Continuous documentation of process improvements for program optimization with direct feedback to customers
  • Monitor and report the status of a part or assembly in real time

Case Studies—Program Management

  • Virtual Partnership
    A customer in the office equipment industry decided to conduct all of their business interactions through their website instead of by mail, phone or e-mail.
  • Stay Alert
    A major office equipment customer had issues placing repeat orders in a timely manner due to difficulties within their ERP system.
  • Final Destiny
    An office equipment customer wanted to reduce the costs associated with an end-of-life program.
  • Direct Savings
    A major communications OEM contracted with KAL Manufacturing to build a control device used in many different locations throughout the United States and Europe.

KAL Manufacturing

657 Basket Road,
Webster, NY 14580

| 585.265.4310

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Certifications: ISO 9001:2008, ITAR, Cage Code 0LVD0. All certifications and compliances

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