Keeping Everything on Track
After the initial stages of account development, KAL Manufacturing assigns a program manager to be the single point of contact for the customer during the program life cycle. This person has ownership of the program on a daily basis and is responsible for its overall supervision.
From design to delivery, program management takes on many forms including the:
- Efficient turnaround of all customer quotes, order confirmations, and related issues
- Seamless integration of engineering change requests and related requirements
- Continuous documentation of process improvements for program optimization with direct feedback to customers
- Monitor and report the status of a part or assembly in real time